RETURNS POLICY

One of the major perks of being a small family run business for us is that we are able to personally see to it that each and every item in an order is of the highest standard and packed extra carefully. Every single one of our products are hand-poured individually which means there may be a slight variation between them but never regarding quality. We pride ourselves on having tested every batch of our candles, wax melts, and skincare products* before anything goes out for sale to ensure nothing but absolute perfection is delivered to our customers. 

However, if for whatever reason your experience with any of our products has been less than satisfactory please do not hesitate to contact us via email: sweetserenityncl@gmail.com and our team will try our best to help resolve any issues you may have. All feedback is also welcome as our minds are always open to ways in which we can improve our products and services, continuously striving to provide the best we can.

*All of our skincare/cosmetic products are appropriately tested and safety approved by the official testing authorities as required.

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