RETURNS POLICY

One of the major perks of being a small family run business for us is that we are able to personally see to it that each and every item in an order is of the highest standard and packed extra carefully. Every single one of our products are hand-poured individually which means there may be a slight variation between them in appearance but never regarding quality. We pride ourselves on having tested every batch of our candles, wax melts, and skincare products* before anything goes out for sale to ensure nothing but absolute perfection is delivered to our customers. 

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However, if for whatever reason your experience with any of our products has been less than satisfactory please do not hesitate to contact us via email: sweetserenityncl@gmail.com and our team will try our best to help resolve any issues you may have. All feedback is also welcome as our minds are always open to ways in which we can improve our products and services, continuously striving to provide the best we can.

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*All of our skincare/cosmetic products have been safety tested and approved by official testing agencies as required.

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Please make sure you read all product labels carefully as this is where you will find important information regarding ingredients, allergens, and instructions of use.

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We are proud to be a plastic-free brand but this can come with a small downside as it means the alternative packaging we use simply cannot provide the same level of protection from the elements that plastic can, so we do ask that you take extra care when handling and storing our products upon receipt of them.